Refund policy

Diagnostics Garage – 30-Day Refund & Return Policy

At Diagnostics Garage, we stand behind the quality of our automotive diagnostic tools and are committed to ensuring your complete satisfaction. If you encounter any issues with your purchase, we’re here to help — every step of the way.

✅ When Can You Return or Request a Refund?

We offer a 30-day hassle-free refund and return policy for:

  • Products with manufacturer defects or damage

  • Orders that were never delivered

  • Incorrect items received

If your item is defective, damaged, or hasn’t arrived, please contact us promptly so we can begin resolving the issue.

🛠️ How We Handle Returns and Refunds

Before requesting a physical return, our expert support team will work with you to resolve your issue directly — whether that means troubleshooting, providing a replacement, or finding an alternative solution. We aim to minimize any inconvenience.

If a return is necessary:

  • The customer is responsible for return shipping costs

  • Returned items must be in original packaging and condition (unless defective)

  • Clear proof of defect or issue (photos, videos, or other documentation) must be provided

📞 How to Initiate a Return or Refund

Simply email us at contact@diagnosticsgarage.com with:

  • Your order number

  • A brief description of the issue

  • Supporting documentation (e.g., photos or delivery proof)

Our friendly support team will respond within 1–2 business days and guide you through the next steps.

⏳ Refund Timeline

Refunds are typically processed within 5–7 business days once we’ve approved the return or resolved the issue. Refunds will be issued to the original payment method.